Strategy of being a reluctant buyer or
reluctant seller
Keep in mind you are never actually being forced
to sell or buy something. While you may want something, perhaps even
very badly, or may have a
good reason to sell something, no one is forcing you. As a good
negotiator always have the attitude that you'll live very well even if
you don't close the particular deal.
People will react
to your demeanor in any negotiation. Whether you are buying or selling
something, always act as if you are doing so reluctantly. When a buyer
offers a price say, "Look, I'm really not sure about selling this
even at full price. It has a personal meaning to me and its really very
valuable to me. However, it was nice of you to bring an offer to me. In
all fairness, just so you won't have wasted your time, what's the very
best price that you feel you could give me?"
If you are the buyer:
"Your asking price is way beyond what I'd even consider paying. I'm
afraid it's out of the question. (Start to leave). In all fairness, I
can understand you want as much as possible, look, just so you won't
have wasted all your time, what's lowest possible price you would take,
for cash?"
Never disclose that you "can't live
without" the object of negotiation.
As soon as you let someone know how much you have to
have what they are selling, they firm their position and wait for you to
break. You've just stated you have to have it. Why should anyone further
negotiate with you at that point?
Never disclose that you have any time pressure
The minute you let someone know you are
under pressure to make a decision, they will suddenly become very firm
about giving up nothing. They will simply sit back and wait for you to run out of
time. Watch deadlines, always probe for your opponents potential time
pressures.
Never disclose any unsatisfactory
"other sources" you've explored.
What you are really doing is telling your
opponent how badly you need him/her. Your ability to negotiate seriously
from this point on is damaged. You start to look and sound needy. You've
lost your "walk-away" power and your opponent knows it.
How to negotiate so it doesn't go on endlessly
Amateur negotiators will start out with
small concessions and escalate to larger ones. This always makes an
opponent feel that as the concessions get bigger and bigger, there's more.
If the last concession you made was the biggest yet, just how big might be
the next one. It gets to the point they are afraid to stop, so they go on
continuously. Even when they end they always will feel there was more they
could have had they didn't get. They don't leave feeling good about the
negotiation.
Professional negotiators reverse that. They
give their biggest concession first. As the negotiations continue, the
concessions you get from them get smaller and smaller. The seem to resist
a little more each time you go for something else. The opponent feels they
are getting close to the end even before they do. When it's over the
opponent feels they've gotten you down to the bottom line, there was
little if anything to be gained from further negotiations with you.
"What's negotiable?"
This is one of my favorite strategies.
There will be times when buyers demand more than you can give .A time when
sellers can't cut any further. Make a list of price trade-offs The secret
of good sales negotiation strategies is to have decided, in advance what
you can ask for in return for a price cut. Remember that buyers, like
everyone else tend not to value anything they can get easily. In fact if
you are too quick to cut prices, no matter how low you go the buyer will
always have a feeling he/she didn't really get your best deal. Every time
you see them, they'll go for a price cut immediately. On the other hand,
if the buyer has to work for a price cut, giving up something in return,
he/she will feel they have done their job well and additionally feel like
a winner. When they know they are going to have to give something up to
get a better deal they will tend to make less demands for lower pricing on
future sales calls.
What if you are a
purchaser or purchasing agent reading this? Just reverse the strategy and
have a list of items you'd like if you can't get a price cut.
In our "Negotiation Made Simple" training program we show over twenty-nine different trade-offs
buyers and sellers can consider.
Want
more ideas on negotiation? Click here to check out our "Negotiation
Made Simple" page.